Account Receivables teams carry the service for over 150 companies worldwide in particular performing cash application activities, providing a daily update on customer's accounts and contributing with an accurate follow up of customer payment behavior.
The teams are distributed by zone with location in Lisbon, Curitiba, Bangkok and Riga.
The Main objectives of the Process are:
- Implement best business practices
- Secure and increase the Process "know-How"
- Increase the Cash application speed maintaining high quality and accuracy levels
- Cost structure reduction through process algnment and automation
- Contribute to improving DSO and working Capital.
4 KPIs:
- Focus on few key indicators in order to action effectively and efficiently (fig. end of month)
- Automatic Matching % - Percentage of payments received which are applied & matched automatically by SAP against invoices.
- Unallocated Cash (€)- Payment not possible to be applied into a customer account within the 24 hr of payment receipt (bank statement date)
- Unmatched Cash (€) – Payment applied into a customer account but not possible to be matched against any customer invoices.
- Unmatched Cash (%) vs Total Outstanding – Percentage of cash not matched on customer accounts vs total outstanding (per region/ legal entity)
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