To contribute to GBS Credit Management, you have to open a fresdesk ticket  don't forget to notify on this ticket your cluster : sbsotc-contributors or sbsotc-reviewers or sbsotc-approvers

 

 

 

 

3 clusters :  

 

There are 3 clusters . You must be included in only one of them (according to your position) to contribute.  


Group name

Users

sbsotc-contributors

Specialist on each OtC domains (ex. Credit manager, Customer Service Representative, ....)

sbsotc-reviewers

Manager on each OtC domains (ex. Regional credit manager, Log&data team leader, .....)

sbsotc-approvers

Process manager, Process expert leader on each OtC domains

 

 

 

 

 

Before moving forward, check whether your user is already included in a cluster.

 

 

 

 

 

Click on the cluster you should be included in, and look for your user

 

 

 

 

 

 

 

 

If you are not in one of these clusters and you want to contribute, you must open a fresdesk ticket

 

 

 

 

 

FAQ 

 

 

> Do I need to ask for the approval of my manager or anyone else to contribute ? 

 

 

No, you have only to open a freshdesk ticket .We recommend that all contributors attend a training session and read the rules before starting their contribution.