Incident Handling in Helix

• Network flows issue : assigned the ticket to 

  "Telecom Security Level 2" and Julien Velay for escalation

Authentication and network issue

If we are blocked and incident/support requests are not answered, we can ask for the support of romain.clerc@syensqo.com who can access the Network and Firewall logs to help

• Mention to him the incident number
• Pibox name
• Pibox mac address that can be found in Mapping Pibox file

Pibox cannot connect to Wifi

Check the wpa configuration: 

• cat /etc/wpa_supplicant/wpa_supplicant.conf
  sudo nano /etc/wpa_supplicant/wpa_supplicant.conf

NTP issue

• Check if time is not synchronized on Pibox
• Connect and check
• <timedatectl status>
  •