Dear Explorers,
We are pleased to announce that the Google Workspace migration action is complete ! Please be patient as the documents sharing permissions may take up to 48 hours to be fully applied.
We thank you for your patience and please do not hesitate to contact your helpdesk on Monday if the issue persists.
Google Workspace Migration Team
As part of the follow-up to the March 26 migration, we are aware that some services require additional user or IT related configurations. The known list of affected apps or services are listed here. Please click on any affecting you, to see guidance on how to address any issues. If you do not see your issue listed, please submit an ITSM incident, with Google Workspace-Sco listed as at application:
For any other issue, please submit an ITSM incident.
In general, you can assume if its not listed below; that items and settings will move seamlessly to the new Syensqo Google Workspace. The most widely used items not moved and/or negatively affected, are listed below; with special apps/data types listed further down under special topics.
Trash/Spam: Email items in both of these are not moved
Any Solvay delegates are removed from Syensqo user and shared mailboxes
Any calendar sharing with Solvay users will be downgraded to Share Free/Busy only. This includes full calendar delegation
Secondary Calendars are not migrated and must be manually exported before the cutover; and imported after. See instructions here: Exporting/Importing Your Secondary Calendar
All events in your primary Google calendar are moved as part of the cutover; however, any room bookings in those events are lost and must be re-invited by event owners once the cutover is complete.
Starting Wednesday morning, at all Syensqo offices; meeting room video conferencing will be unavailable until end of day Friday, March 28 at P1 office locations and until April 2 at all others. If you are participating in a meeting there, with remote participants; we suggest you bring your laptop and connect to the Meet directly.
IMPORTANT: During this period, technicians will need to access and re-configure video meeting devices; and when possible, please allow them access to do so. In many cases this will require courtesy and compromise. If you are holding a meeting where their access is disruptive, please be courteous in working with them to adjust their schedules.
All Group Chats are not migrated and cannot be retained.
Group Chat Spaces are expected to be unavailable for creation with external users from Solvay. You will be able to reach out to them via 1:1 chat but not in a Group Chat. Group chats cannot include external users. To chat with external users, you must use Chat Spaces.
Any Chat spaces owned by Syensqo users; will not be migrated and all content will be lost. To ease in recreating them; you can export the Space members lists from within the Space's Manage Members screen, pressing the copy icon (see pic)
Solvay and 3rd party owned Chat Spaces are unaffected by the move.
To create a Chat Space with external users, such as those from Solvay, make sure to check the Allow external members to join option. This will enable external members from Solvay to join your Chat Space.
If Syensqo user would like to join Solvay's Chat Space it might be not possible due to the Allow external members to join option being disabled on Solvay's side. Unfortunately, this can't be changed after the Chat Space was created. As a workaround they may create new Chat Space with the same users and users from Syensqo.
Most My Drive and Google Shared Drive files owned by Syensqo users will be moved on March 26th without changes to how they are accessible (ie. links, bookmarks, Drive attachments will all function normally.) However there are two notable exceptions:
This affects a small subset of Syensqo users, still collaborating in Google Drive with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Loss of access to Solvay owned Drive files
Any item you've set to share with “Anyone in Syensqo, will be reset on March 24th to Restricted; meaning only users/groups specifically listed in its share list will retain access. You can set sharing back to Anyone in Syensqo after the migration.
Likewise, If you find that you cannot access a Drive file you previously could and are presented with a You need access sharing screen like the one below; its likely that your lost access was based on this or a similar sharing rule that was cancelled by the move. You can request a new share to reestablish access.
After the migration that happened on 26th March 2025 you AppScript, 3rd party app or advanced dashboard like Looker could be affected and stopped working properly. Here you can find more information about how to fix that.
Between March 24-26, users will temporarily lose access to the company directory. Access to your own Google Contacts will not be affected.
Exporting/Importing Your Secondary Calendar
The cutover will start on March 26th at around 12h00 (noon) CET. At that time you should... ...continue to work normally. You don't need to log out or interrupt what you are doing. In fact, you likely may not notice anything has changed. You will receive an email update once its complete; with some notes about what to do first and some temporary odd behaviors that you may (but probably won't) notice.
All your calendar events will migrate automatically, however any room bookings in those events are lost and must be re-invited by event owners once the cutover is complete.
In other words, following the cutover; all room calendars will be empty and it is imperative you re-invite them to your meetings as soon as possible once you are notified the migration is complete, around 16:00 CET on March 26th.
We ask that if possible, once the cutover begins on Wednesday March 26 at 12:00 CET that you delay booking rooms for new events until Thursday March 27th; to give fellow colleagues the time to rebook existing meetings. Scheduling conflicts will invariably arise; please be considerate.
If you exported any secondary calendars before the cutover; follow these instructions to recreate them: Exporting/Importing Your Secondary Calendar
As Chat Spaces are not migrated with the cutover; recreate any that you need going forward
Need additional migration information or help? Email the AppSpace migration team at:
it.separation-program+gws@syensqo.com
During the cutover, if you have an issue or any loss of access; submit a standard ServiceOne Report an IT Issue (Application Issue: Google Workspace) request