Currently under construction – set to launch in September!

Objective target 

Our goal is to reduce the number of incidents, prevent recurrence, minimize impact, and enhance the efficiency of support teams through structured problem management.

Scope focus 

It covers the entire problem lifecycle—from qualification to resolution and closure—ensuring continuous service improvement and engaging all relevant stakeholders, including users, suppliers, IT, and GBS.

Main activities checklist 

Main roles & responsibilities roles 

Useful contacts contacts 

open mailbox with raised flag Excellence Lead: Matthias Sielaff

open mailbox with raised flag Incident Manager

Need more info information 

Red Arrow Click here for details on the process

Red Arrow Click here for useful cards 

Red Arrow Click here for FAQ