Objective target 

Our goal is to ensure that new or changed IT services are delivered efficiently, securely, and with minimal disruption to existing operations.

Scope focus 

It covers the entire release lifecycle, from planning and building to deployment and hypercare, ensuring seamless integration into the IT environment. Its stakeholders are internal IT teams and IT service providers.

Main activities checklist 

 

Main roles & responsibilities roles 

Useful contacts contacts 

open mailbox with raised flag Incident Process Owner: Fadia BOUAZZA - fadia.bouazza-ext@syensqo.com

Need more info information 

question mark You want to know more about the process ? 

Red Arrow Click here for details on the process

Red Arrow Click here for useful cards 

Red Arrow Click here for FAQ 

target SO or DM? Need clear guidance to master run activities?

Red Arrow Service Name - Checklist V0 (Duplicate and Rename)

Red Arrow Service Name - Runbook V0 (Duplicate and Rename)

✅ The Runbook & Checklist are mandatory in the service folder