Currently under construction – set to launch in September!

Objective target 

The goal is to establish a robust framework for service quality that not only enhances user satisfaction but also strengthens relationships with key stakeholders, including business units, internal teams, and suppliers. This framework will provide a solid foundation for continuous improvement in IT service delivery.

Scope focus 

This initiative encompasses all IT services, involving various stakeholders:

  • End-users: Individuals utilizing IT services.
  • Business Units: Stakeholders who rely on IT services to meet operational needs.
  • Internal IT Teams: Teams responsible for the execution and support of IT services.
  • IT Service Providers: External providers contributing to the delivery of IT services.

Main activities checklist 

Main roles & responsibilities roles 

Useful contacts contacts 

open mailbox with raised flag Service Level process Leader : Alvin Merré - alvin.merre-ext@syensqo.com


Need more info information 

Red Arrow Click here for details on the process

Red Arrow Click here for useful cards 

Red Arrow Click here for FAQ 

Delivery Managers, heads up! Here’s what you need to complete