Dear Explorers,
We are pleased to announce that the Google Workspace migration action is complete ! Please be patient as the documents sharing permissions may take up to 48 hours to be fully applied.
We thank you for your patience and please do not hesitate to contact your helpdesk on Monday if the issue persists.
Google Workspace Migration Team
We are pleased to announce that the migration action has ended. However, users may continue to experience minor disruptions;
1- You may be logged out; losing temporary access to Google Workspace. You maybe refresh and re-log in after 17:00 PM CET
2- You may have temporary access issues to documents. Please be patient as the sharing permissions may take up to 48 hours to be fully applied.
We thank you for your patience and please do not hesitate to contact your helpdesk on Monday if the issue persists.
Google Workspace (Gmail/Calendar, etc) migration is underway. If you are using these services, please DO NOT log out to prevent loss of access until it is complete (at 5PM);
You can close the browser and/or turn off your PC; as this does not log you out.
If you are already logged out; you must wait and try again; when the migration is complete, at around 5PM.
As part of the ongoing IT separation of Syensqo, your Google accounts will be migrated into the new Syensqo Google Workspace instance on March 26th; with some targeted changes occurring sooner.
If the topic you are interested in, is listed below but incomplete; we suggest subscribing to the topic's wiki page (if available) via the Watch button above. If you have a question not addressed in the wiki; please contact us at: it.separation-program+gws@syensqo.com
This affects a small subset of Syensqo users, still collaborating in Google Drive with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Transition from Solvay to Syensqo owned Drive files
This affects a small subset of Syensqo users, still collaborating in on Google Sites with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Google Sites Separation Guide
Syensqo users will need to request sharing from Drive item owners; for any folders/items shared using Everyone at Syensqo. See details here: Sharing access with “Anyone in Syensqo”
In general, you can assume if its not listed below; that items and settings will move seamlessly to the new Syensqo Google Workspace. The most widely used items not moved and/or negatively affected, are listed below; with special apps/data types listed further down under special topics.
Trash/Spam: Email items in both of these are not moved
Any Solvay delegates are removed from Syensqo user and shared mailboxes
Any calendar sharing with Solvay users will be downgraded to Share Free/Busy only. This includes full calendar delegation
Secondary Calendars are not migrated and must be manually exported before the cutover; and imported after. See instructions here: Exporting/Importing Your Secondary Calendar
All events in your primary Google calendar are moved as part of the cutover; however, any room bookings in those events are lost and must be re-invited by event owners once the cutover is complete.
Starting Wednesday morning, at all Syensqo offices; meeting room video conferencing will be unavailable until end of day Friday, March 28 at P1 office locations and until April 2 at all others. If you are participating in a meeting there, with remote participants; we suggest you bring your laptop and connect to the Meet directly.
IMPORTANT: During this period, technicians will need to access and re-configure video meeting devices; and when possible, please allow them access to do so. In many cases this will require courtesy and compromise. If you are holding a meeting where their access is disruptive, please be courteous in working with them to adjust their schedules.
All Group Chats are not migrated and cannot be retained.
Any Chat spaces owned by Syensqo users; will not be migrated and all content will be lost. To ease in recreating them; you can export the Space members lists from within the Space's Manage Members screen, pressing the copy icon (see pic)
Solvay and 3rd party owned Chat Spaces are unaffected by the move.
Most My Drive and Google Shared Drive files owned by Syensqo users will be moved on March 26th without changes to how they are accessible (ie. links, bookmarks, Drive attachments will all function normally.) However there are two notable exceptions:
This affects a small subset of Syensqo users, still collaborating in Google Drive with Solvay. If you believe you are affected; instructions on what to expect and how to work are here: Loss of access to Solvay owned Drive files
Any item you've set to share with “Anyone in Syensqo, will be reset on March 24th to Restricted; meaning only users/groups specifically listed in its share list will retain access. You can set sharing back to Anyone in Syensqo after the migration.
Likewise, If you find that you cannot access a Drive file you previously could and are presented with a You need access sharing screen like the one below; its likely that your lost access was based on this or a similar sharing rule that was cancelled by the move. You can request a new share to reestablish access.
Between March 24-26, users will temporarily lose access to the company directory. Access to your own Google Contacts will not be affected.
Exporting/Importing Your Secondary Calendar
The cutover will start on March 26th at around 12h00 (noon) CET. At that time you should... ...continue to work normally. You don't need to log out or interrupt what you are doing. In fact, you likely may not notice anything has changed. You will receive an email update once its complete; with some notes about what to do first and some temporary odd behaviors that you may (but probably won't) notice.
All your calendar events will migrate automatically, however any room bookings in those events are lost and must be re-invited by event owners once the cutover is complete.
In other words, following the cutover; all room calendars will be empty and it is imperative you re-invite them to your meetings as soon as possible once you are notified the migration is complete, around 16:00 CET on March 26th.
We ask that if possible, once the cutover begins on Wednesday March 26 at 12:00 CET that you delay booking rooms for new events until Thursday March 27th; to give fellow colleagues the time to rebook existing meetings. Scheduling conflicts will invariably arise; please be considerate.
If you exported any secondary calendars before the cutover; follow these instructions to recreate them: Exporting/Importing Your Secondary Calendar
As Chat Spaces are not migrated with the cutover; recreate any that you need going forward
Need additional migration information or help? Email the AppSpace migration team at:
it.separation-program+gws@syensqo.com
During the cutover, if you have an issue or any loss of access; submit a standard ServiceOne Report an IT Issue (Application Issue: Google Workspace) request