It is possible to create a freshdesk ticket automatically by sending an email to : Sbs-support@support.solvay.com

The mail should follow this template :

Sender: dss-global-noreply@solvay.com

To: sbs-support@support.solvay.com

CC: 

CCI:

Subject (should start): [DSS-Global-Alerting]|<Short description of the issue>|<Unique Universel IDentifier>

Body: <Put all information / log in order to facilitate the resolution of the ticket>

A ticket should be created with the following fields:

Type = IS Request
Group = IS-TECHNO-BDA
Subtype = Service Monitoring
Functional Area = Big Data & Analytics (Techno)
IS Process = IS Techno

IS Category = Data Science Studio
Application = Data Science Studio