to have an update of the GBR, some tickets are automatically created from the CRM (twice a week)

Example of ticket for Corporate groups

Parent ticket automatically created by the Corporate-CRM :

TECHNO - BI TEAM > CRM Ticket Management > image2021-11-23_13-6-8.png

And once the request validated, child ticket created for CGI :

TECHNO - BI TEAM > CRM Ticket Management > image2021-11-23_13-4-34.png