Broadcast list for KA (Key Account)

(created Dec 2016 SMI)

Example ticket n° 107 790 (https://sbs-support.solvay.com/helpdesk/tickets/107790) — This link is obsolete now

In the ticket the user always joined this kind of file : 

The query is in the folder below :

Right click / History

For example for the first one, the user wants to add user A.Weinmann to the instance for Elring Klinger. Right clik / Reschedule.

First, in Enterprise Recipients add the user, so that he can receive it in his BI4 mailbox : 

Second, in Destinations Mail add him in recipients list 

And finish by replacing the current instance before clicking on Schedule button.

Particular case

the requester wants to delete someone of the recipient list. Consequently there is nobody in the list. The instance can be paused : 

Checking existing broadcast settings

To check the existing broadcast settings you have 2 solutions :

• Analyse via the Qlikview Broadcast Dashboard (http://qlikview.solvay.com/index.htm) : this has graphics, classification and search functionality but is only updated once per month.
• Download the raw data using the Saint's Tools Scheduling Instances page. This will provide the raw data in excel.

Monitoring broadcast schedules

1. - Login into BO XI CMC in Production Environment

http://bi4.eua.solvay.com/BOE/CMC  — This link is obsolete now.

2 - Click on Instance Manager option as displayed on picture below:

!Attachment Library^rszstep1.jpg|cleanup="null" kids="null" pendingsrc="null" !

3 - Change the status combo box to the option failed

• *

4 - Click on the Find button to have displayed all the instances that had their execution failed.

Relaunching the failed schedules

1. When you find one failed record, click "Instance details"

2. look into error message at the bottom of the Instance details page. Example below.

3 - If error display something you can try to fix , please act on the error. Example of errors you should be able to treat: Wrong e-mail address or user not found(maybe some word mistyped)

3.1 Click on the instance with problems then Choose the menu option Actions -> Reschedule

Check on each tab any possible problem and fix it.

Program the first execution on the tab Recurrence for a date in the past.

That would force the report to start execution immediately

Check also the tabs Prompts and Formats and Destinations. Generally all the problems are located there.

Once everthing done, click on schedule button.

Now go for a drink of coffee.

Later, check again failed instances . How to do that on the beginning of this section.

If the instance you worked with appears one time more, then the execution failed again.

Please recheck everything.

If there is nothing more you can do, then move to next step below

If it is not a simple error, please check what is the owner of the report instance and contact him by phone or email informing about the instance with issues:

How to localize one BI4 broadcast

Via System Development Kit (SDK)

(reviewed Dec 2016 SMI)

1. To localize a broadcast via SDK first you need to access de SDK page:

http://wdcbiaq01:9000/bi41sdk/ — This link is obsolete now.

WDCBIAP01 for BI4 prod

You can click on the  above to export all data on Excel.

How to update broadcast values

1. To update the values of the broadcast you need to access
   • http://boxi.priv.rhodia.com/InfoViewApp/logon.jsp  –- This link is obsolete now
2. After you accessed InfoView you need to find the broadcast that you want to update the values, the majority of the broadcast can be found in the Schedule Report folder
3. Once you found the report that contains the broadcast that needs update, right-click report and select "History" !Attachment Library^InfoViewHistory.JPG|cleanup="null" kids="null" pendingsrc="null" !
4. A new window you open where you can select the broadcast (if there is more than one) to update
5. After you selected the broadcast that you want to update go to Actions - Reschedule

Updating the broadcast settings

Instance Title

The Instance Title option is where you can change the title of the broadcast

Replace

The Replace option is where you choose if the new schedule is going to replace the old one or create a new without replacing the old one

Recurrence

In the Recurrence option you select the frequency on which the brodcast is sent to the user

Prompts

In the Prompts option you set the execution criteria for that broadcast, to change the prompts click on the "Modify" buttom

• If the user request criteria that is not in the report, contact 2nd Level to include the criteria in the report.

Formats and Destinations

In the Formats and Destinations option there are 2 other options

Output Format and Destination select in what format the broadcast is going to be sent to the user and where the user is going to receive it.

Destinations Options and Settings select the users that are going to receive the broadcast

Replacing an email in all the broadcasts

To replace an email by another in all the broadcasts at once, you can use the following tool :  http://frparboadm01:8080/bosdk