Example ticket n° 107 790 (https://sbs-support.solvay.com/helpdesk/tickets/107790)
In the ticket the user always joined this kind of file :
The query is in the folder below :
Right click / History
For example for the first one, the user wants to add user A.Weinmann to the instance for Elring Klinger. Right clik / Reschedule.
First, in Enterprise Recipients add the user, so that he can receive it in his BI4 mailbox :
Second, in Destinations Mail add him in recipients list
And finish by replacing the current instance before clicking on Schedule button.
Particular case
the requester wants to delete someone of the recipient list. Consequently there is nobody in the list. The instance can be paused :
The main publications are stored in folder 93 - Schduled reports \ 2 -Pil Enterp. \2 - Novecare \ Dynamic Reports.
The excel file Novecare-Recipients (below) is always updated via a FreshDesk ticket created by Justin Chafey ex ticket #112150
Right click \ Organize \ Replace File
To check the existing broadcast settings you have 2 solutions :
http://bi4.eua.solvay.com/BOE/CMC
2 - Click on Instance Manager option as displayed on picture below:
!Attachment Library^rszstep1.jpg|cleanup="null" kids="null" pendingsrc="null" !
3 - Change the status combo box to the option failed
*4 - Click on the Find button to have displayed all the instances that had their execution failed.
2. look into error message at the bottom of the Instance details page. Example below.
3 - If error display something you can try to fix , please act on the error.Example of errors you should be able to treat: Wrong e-mail address or user not found(maybe some word misstyped)
3.1 Click on the instance with problems then Choose the menu option Actions -> Reschedule
Check on each tab any possible problem and fix it.
Program the first execution on the tab Recurrence for a date in the past.
That would force the report to start execution imediatelly
Check also the tabs Prompts and Formats and Destinations. Generally all the problems are located there.
Once everthing done, click on schedule button.
Now go for a drink of coffee.
Later, check again failed instances . How to do that on the beggining of this section.
If the instance you worked with appears one time more, then the execution failed again.
Please recheck everthing.
If there is nothing more you can do, then move to next step below
If it is not a simple error, please check what is the owner of the report instance and contact him by phone or email informing about the instance with issues:
http://wdcbiaq01:9000/bi41sdk/
Once in the page you can select how you want to search the broadcast
By the Owners Name 
By the contents of the report 
By the path of the report 
After you selected one or more methods of search you can refine then by using additional parameters
By the Name of the report !Attachment Library^nome.JPG|cleanup="null" kids="null" pendingsrc="null" !
To whom is being sent (E-mail or User BOXI inbox name) !Attachment Library^para.JPG|cleanup="null" kids="null" pendingsrc="null" !
By the type of file that the report is using (Webi, Execel, PDF) !Attachment Library^tipo.JPG|cleanup="null" kids="null" pendingsrc="null" !
The Instance Title option is where you can change the title of the broadcast
The Replace option is where you choose if the new schedule is going to replace the old one or create a new without replacing the old one
In the Recurrence option you select the frequency on which the brodcast is sent to the user 
In the Prompts option you set the execution criteria for that broadcast, to change the prompts click on the "Modify" buttom
In the Formats and Destinations option there are 2 other options
Output Format and Destination select in what format the broadcast is going to be sent to the user and where the user is going to receive it. 
Destinations Options and Settings select the users that are going to receive the broadcast 
To replace an email by another in all the broadcasts at once, you can use the following tool : http://frparboadm01:8080/bosdk