General description

~~Level 2/3 support for BW is handled via User Requests in the * on-SAP Applications* Workspace (Ex BIM Workspace)~~
It is the responsability of the BW support to monitor the user tickets and make sure all are taken care of.
As a general principal the BW support has to handle everything they know how to and transfer to the competence center when not in their responsability or they dont know how to handle.
Warning the whole text herebelow is obsolete so do not take it into account

UR Monitoring

BW Support has to monitor all the user requests with status different from Rejected / Completed n the "non-SAP Applications" with Funct Area :

BW - Finance
BW - Industrial
BW - Other
BW - Purchasing
BW - Supply Chain
BW - Technical

Diagram

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Select a severity

Severity is not actually used for BW. It's only an indicative information. No rule to choose the value.

Select BW Funct Area and subfunction

By default the Funct Area should be "BW - Other" and subfunction "Any".

In most cases the Funct Area and subfunction is to be choosen based on the application it impacts :

Application Code	Application Name	Funct Area	Subfunction
AU	Authorisation Follow Up	BW - Other	Any
CATS	Time Sheet	BW - Finance	PS
COPC	Production Costs	BW - Other	Any
FC2	Fixed Costs	BW - Finance	CO - FC2
FIAA	Fixed assets accouting	BW - Finance	A/P, A/R, GL
FIAP	Account payables	BW - Finance	A/P, A/R, GL
FIAR	Account Receivables	BW - Finance	A/P, A/R, GL
FIGL	General Ledger	BW - Finance	A/P, A/R, GL
FISCA	Supplier Credit Automation	BW - Finance	A/P, A/R, GL
FIWC	Working Capital	BW - Finance	A/P, A/R, GL
FUNCT0	Funct0	BW - Finance	CO - FC2
GSV	Global Spent Visibility	BW - Purchasing	GSV
GTS	Global Trade Services	BW - Purchasing	GTS
IM	Stocks	BW - Supply Chain	Stocks
KPI	RCS Key Performance Indicators	BW - Other	Any
OC	Order Changes	BW - Other	Any
PM	Plant Maintenance	BW - Industrial	PM
PP	Production Planning	BW - Industrial	PP
PS	Project System	BW - Finance	PS
PU	Purchasing For Plants	BW - Purchasing	GSV
QM	Quality Management	BW - Industrial	QM
TR	Transport Costs	BW - Supply Chain	Transportation
VS	Value Stream	BW - Industrial	Value Stream

Other cases :*
Other
Funct Area
Subfunction
pVelocity interface
BW - Finance
pVelocity Interface
GSV Cockpit
BW - Purchasing
Visual Composer
Master data
BW - Technical
Master Data

Does it require a bug or evolution UR ?

Bug/Evolution UR's are required to be created in the SAP Application workspace in the following cases :

Any development requiring a Transport order in BW :
Core query modification or creation.
Data flow modification or creation.
Reloading of data in production (from RCS, BW itself or other sources).
Update of a flat file in the BW file server.
Manual update of master data in WBP.

Some examples of what does NOT need a bug/evolution UR :

Broadcast settings update

Other	Funct Area	Subfunction
pVelocity interface	BW - Finance	pVelocity Interface
GSV Cockpit	BW - Purchasing	Visual Composer
Master data	BW - Technical	Master Data