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BI4 Graph issue

→ see with IBM

→ see "how to contact IBM"

PPE files (PEMBLOC)

-1- If files not existing (or partially existing) on RCS side

FreshDesk BI4 ticket + RtR Child ticket P1

==> Child ticket should be :

-2- If files existing on RCS side (FTP issue)

→ see with IBM

→ see "how to contact IBM"

PPS files (PCLOC-AXE)

More important files are Order, Deliveries, Shipments, Invoices included in PCLOC file.

Other files are reference data and could wait easealy for the next day.

-1- CREATE FRESHDESK TICKETS

FreshDesk BI4 ticket + OtC Child ticket P1

==> Parent ticket should be :

==> Child ticket should be :

     Do not assign any agent in the child ticket

-2- SEE ON OTC SIDE IF FILES AVAILABLES

-A- If files NOT existing on RCS side ==> FTP/Automator issue

→ see with IBM

→ see "how to contact IBM"

==> waiting for the resolution by IBM, get existing files in RCS and load them manually in PPS

-C- If NO files existing on RCS side ==> RCS Programm issue

issue should be anylized by OTC teamto understand if the issue will occurs again when restartion OTC-job or not

RCS PCLOC PROGRAMM ISSUE :

when issue explained and/or solved, ask IBM to restart the job

OTC CGI techno team : To rerun the RCS job, one SR should be created for IBM :

→ see "how to contact IBM"

==> as soon as the child ticket is solved (i.e. new RCS files are produced), load new files (manually) in PPS (depending if new files sent or not by FTP)

CHEMLOGICS files

BFC files

First see if files have been sent on BFC side  → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM