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→ see with IBM
→ see "how to contact IBM"
-1- If files not existing (or partially existing) on RCS side
FreshDesk BI4 ticket + RtR Child ticket P1
==> Child ticket should be :
-2- If files existing on RCS side (FTP issue)
→ see with IBM
→ see "how to contact IBM"
More important files are Order, Deliveries, Invoices included in PCLOC file.
Other files are reference data and could wait easealy for the next day.
-1- If files not existing on RCS side
FreshDesk BI4 ticket + OtC Child ticket P1
==> Parent ticket should be :
==> Child ticket should be :
Do not assign any agent in the child ticket
nb : To be requested on RCS side :
To rerun the RCS job, one SR should be created for IBM :
→ see "how to contact IBM"
==> waiting for the rerun in RCS, in case of "partially existing", get existing files in RCS and load them manually in PPS
==> as soon as the child ticket is solved (i.e. new RCS files are produced), load them manually in PPS
-2- If files existing on RCS side (FTP/Automator issue)
→ see with IBM
→ see "how to contact IBM"
Chemlogics files
First see if files have been sent on BFC side → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>
If files sent by BFC, see with IBM
First see if files have been sent on BFC side →