BI4 Graph issue

Create an IBM ticket and call IBM to indicate that the ticket is urgent. Verify the priority given by IBM for the ticket

Do not forgot to precise if it concern UX4 or UX7 (or both)

Contact IBM : Belgium WMQ Family Administration <WMQADMIN@be.ibm.com> / CSC Belgium <CSCBE@be.ibm.com>

Give to Solvay the incident number and level of priority (it is important that you ask on the phone) so we know that IBM is working on the issue

PPE files

On RCS side :

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:28:27.png

First see if files have been sent on RCS-CO/PA side → FreshDesk RtR ticket P1 :

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:23:51.png

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:34:12.png

If files sent by RCS-CO/PA, see with IBM

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 11:18:33.png

First see if files have been sent on RCS-SD side → FreshDesk OtC ticket P1

Ask RCS team to control using SM37 transaction

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:21:29.png

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:38:19.png

If files sent by RCS-SD, see with IBM

Chemlogics files

First see if files have been sent on BFC side → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM

First see if files have been sent on BFC side →