Graph issue

Contact IBM : Belgium WMQ Family Administration <WMQADMIN@be.ibm.com>

Create an IBM ticket and call IBM to indicate that the ticket is urgent.

PPE files

On RCS side :

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:28:27.png

First see if files have been sent on RCS-CO/PA side → FreshDesk RtR ticket P1 :

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:23:51.png

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:34:12.png

If files sent by RCS-CO/PA, see with IBM

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:27:40.png

First see if files have been sent on RCS-SD side → FreshDesk OtC ticket P1

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:21:29.png

TECHNO - BI TEAM > Procedure when OTC file not received in BI4 > image2018-3-26 10:38:19.png

If files sent by RCS-SD, see with IBM

Chemlogics files

First see if files have been sent on BFC side → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM