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BI4 Graph issue

→ see with IBM

→ see "how to contact IBM"

 

PPE files (PEMBLOC)


-1- If files not existing (or partially existing) on RCS side

FreshDesk BI4 ticket + RtR Child ticket P1

 

==> Child ticket should be :

      

      

 

-2- If files existing on RCS side (FTP issue)

→ see with IBM

→ see "how to contact IBM"

 

PPS files (PCLOC-PCAXE)


4 compressed files should be received from RCS :

 

More important files are Order, Deliveries, Shipments, Invoices included in PCLOC file.

Other files are reference data and could wait easealy for the next day.

 

1- Create FRESHDESK tickets

FreshDesk BI4 ticket + OtC Child ticket P1

Parent ticket

     

     

Child ticket

    

    

     Do not assign any agent in the child ticket. 

     Put in copy of the child ticket :

- Stéphane MARTINEZ <stephane.martinez@solvay.com>

- Stephane Royer-ext <stephane.royer-ext@solvay.com>

- Frédéric Colombain-ext <frederic.colombain-ext@solvay.com>

IBM ticket

example of IBM ticket that should be created BY OTC TEAM for PC_LOC not received :

Hello,

Thanks to restart  now the job OC02040702AQ which has failed and finish all the job which are after.
IT's a priority ONE (I have called IBM ServiceDesk)
Information about this job  :
Graph :                RCS_OC_PREMIER_PILOTAGE 
Application :       W2472AAXXXX
Environnement : WP1
Impact : Pb to update sales orders / invoices / Delivery / Update materials / Client / Customer in BI4-PSS application 
Impact all Solvay GBU


 

2- See on OTC SIDE if FILES AVAILABLES

PCAXE

-A- All files existing on RCS side

If all files available, it's an FTP/Automator issue

→ see with ???

→ see "how to contact IBM"

==> waiting for the resolution by IBM, get existing files in RCS and load them manually in PPS



-B- Some files existing on RCS side

If files partially existing ==> RCS Programm issue

same procedure as below

==> waiting for the rerun in RCS, get existing files in RCS and load them manually in PPS

==> when the child ticket is solved (i.e. missing files are produced), load them manually in PPS


-C- No file existing on RCS side

If no file existing on RCS side ==> RCS Programm issue

issue should be anylized by OTC teamto understand if the issue will occurs again when restartion OTC-job or not


RCS PCLOC PROGRAMM ISSUE :

when issue explained and/or solved, ask IBM to restart the job

 

OTC CGI techno team : To rerun the RCS job, one SR should be created for IBM :

→ see "how to contact IBM"

 

==> as soon as the child ticket is solved (i.e. new RCS files are produced), load new files (manually) in PPS (depending if new files sent or not by FTP)

3 - ZWOCT010 for OTC documents

ZWOT010 table contain all documents extracted (or to be extracted) in RCS for BI4.

Access using SE16

 

In « object key » (clé d’objet), you indicate the document number on 10 digits

In « application », you have to indicate the type of document :

                   V1 = ZPI1 :           for one order

                   V2 = ZPI2  :           for one delivery

                   V3 = ZPI3  :           for one invoice

                   V7 = ZPI4  :           for one shipment (dossier de transport)

                   EF = ZNE5 :           for one order 45% (purchase order) 

« Data extraction date » indicates the last sent of the document thru PPS.

In this example, it means that the invoice has been updated in RCS and extracted for PPS on 02.02.2019 (i.e. in the file received in BI4 on 03.02.2019)

 

CHEMLOGICS files


BFC files

First see if files have been sent on BFC side  → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM