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Business Term Status

The Business Term is currently validated by the Data Governance Committee.

Business Term Definition

The sales manager (sales representative in SAP) is the person responsible for selling Solvay products or services. Their tasks include generating leads, contacting potential customers, providing product information, negotiating sales agreements, maintaining customer relationships...

Roles

Data Sources, Type and Classification

SAP & CRM

Master Data

Internal Data

Data Protection and Update Frequency

No special access except for updates - only Data Stewards are permitted

On demand with required permission

Data Quality Issues and Rules

Timeleness - Customer without any order since 3 years (current year + 3 years history) and not flagged "inactive", to be discussed: could we identify customers which disappeared (e.e. bankrupt)
Uniqueness - Customer with the same name, same address and same VAT are duplicates
Completeness - Corporate Group not assigned to customer: Source SalesForce CRM: check if corporate group is empty - report in CRM - also to be checked in ERP
Completeness - Not assigned Ship-to KA
Conformity - Account Sub-type maintained: End-User or Distributor but not empty
Conformity - Customer Segmentation maintained: Key Account, Critical account or Standard Account but not empty
Conformity - Customer creation in line with naming convention: Customer name created with Upper cases

Related Business Terms

Business Term	Description	Link
Customer	A customer is a business partner of Solvay with whom a business relationship exists, involving the exchange of goods and/or services.	More info
Customer Corporate Group	A Corporate Group is a parent account specifically created for grouping under one umbrella various accounts according to a commercial decision.	More info
Customer: Distributor Flag	This flag identifies that the customer sold-to is a distributor.	More info
Customer: Ship-to Key Account	The Ship-to Key account is by default the Corporate Ship-to Group. However it can be changed for a specific product when the end-user account is different (ex Distributor or Warehouse).	More info
Customer: Ship-to Party	The "ship-to party" refers to the customer subsidiary that receives the goods or services ordered. It's the physical location where the delivery is made.	More info
Customer: Sold-to Party	Sites restated (P) are used in procurement queries and are the sites attached to the plants if related to non transport purchase orders, or the preponderant sites of the companies if related to a transport order or not related to a purchase order.	More info
End-use	End-use is the lowest level of Market Segmentation and is maintained in a GBR table.	More info
Market, Segment, Application	Market is the highest (the 1st) level of Market Segmentation, it is a grouping of Segments (the 2nd level) and Applications (the 3rd level).	More info
Payer	The "payer" is the customer legal entity that owns its financial records and is responsible for its financial obligations.	More info
Sales Area	A Sales Area is an organizational unit that defines the structure for sales processing and order management.	More info