We provide two types of SLA depending of the technology used.
Here are the characteristics of each with a colour which will be used in the list of application.
Data Operations SLA is applied depending on the priority of the request for all the data domains and activities in scope:
Request priority
SLA
Critical/High
24 working hours
Medium/Low
48 working hours
* 1 business day is equal to 11 working hours
Here is the list of applications maintained by the Data, Analytics & Artificial Intelligence team.
The colour coding refers to the SLA description above.
