September 2023

Comment:

• Incidents:
  • Good performance on incident resolution except for dashboarding where we still have a backlog a bit higher than the target.
  • Only one very old incident (Dataiku) penalize the backlog aging for the platform, and action has been taken to close this incident in October.
  • On Talend 1 incident breached the SLA provinding an average lowaer than our target.
• Work Orders:
  • Good decrease of the backlog for the reporting
  • Degradation of the backlog age for all even if the resolution time is simproving.

August 2023

Comment: Backlog size back to normal but the resolution time has increased.

July 2023

Comment: Strong impact of PO2 this month especialy for the reporting applications. Still difficulties for Dataiku and Talend to close old incidents.

                   About Work Orders, the backlog size is improving but the delivery time not at all which impacts the backlog age.

June 2023

May 2023

April 2023