Tickets assigned to DSDS
Only two sites to be considered for the reporting. For that, we need to consider tickets that are raised by the users based on the corresponding site.
What are the applications included in the scope?
| Indicators | Description | Source table technical name | Source field technical name | Calculations |
|---|---|---|---|---|
| Backlog incidents | Number of ongoing (status: open and in progress) incidents. Excluding the one resolved, closed,... | |||
| Incident daily growth rate | Number of ongoing incidents at the reporting time divided by the number of open incidents reported in the mid night of the day before. For that, real time refresh and daily snapshots from the source are required. | |||
| Incident weekly growth rate | ||||