(ongoing edition)

Table of Contents

1. Introduction
2. Accessing the Dashboard
3. Navigating the Dashboard
4. Using Dashboard Features
• Applying Filters
• Exporting Data
5. Troubleshooting
6. Support

1. Introducion

Welcome to the DT DASH - Data Availability Starts Here. 

The goal of this dashboard is to provide day to day useful DT information from a user friendly perspective, in near real time (1h refresh or less) and at a click, hence improving transparency, supporting daily tasks and easing data-driven decision-making.

This guide will assist you in navigating and using the dashboard to access and analyse key DT data, based on insights provided (this is a continuous improvement Dashboard, starting with an MVP, so additional features are expected to be added, thereby enhancing its analytical capabilities).

2. Accessing the Dashboard

To access the Qlik Sense dashboard, follow these steps:

1. Open your web browser and go to Qlik Sense Hub.
2. Log in using your company credentials (LDAP, SSO).
3. Once logged in, you will have access to DT DASH. By default, you will have access to User View. Depending on your role within Solvay and its specific needs, you can eventually ask to have access to other Views (DSDS View, DT Owner / Manager View or LT View). (To refine according to final naming conventions.)

You can add this dashboard to your favorites by clicking on the star in the up right corner of the DT DASH icon.

3. Navigating the Dashboard

USER VIEW

The information displayed is organised into three main areas: GLOBAL, LOCAL and Personal Area clearly identified by the below images:

The GLOBAL and LOCAL sections of the dashboard are designed to provide to all users information on current figures of useful daily information like support tickets backlog, network connectivity status and Major Incidents, reflecting Global status KPIs (totals from all sites) and Local status KPIs (from user local site).  

In the LOCAL section, the user site is  automatically identified upon user connection and the information shown is automatically filtered to the corresponding site.

The Personal Area is fully dedicated to the tickets created by the user and it includes three filter buttons (described in detail further below):

GLOBAL 

Backlog Incidents Today

• The total number of incidents that are yet not resolved, closed or cancelled, across all sites.

Submitted Incidents Today

• The total number of incidents that have been submitted today on a global scale, all sites.

TO ADD OTHER KPIS TO BE INCLUDED IN SPRINT 3

LOCAL (Site: <user site>)

Backlog in <user site>More colors

• The total number of tickets (incidents, cases and other service requests) that are yet not resolved, closed or cancelled, in the user site.

> Incidents 

• The current total number of incidents, from the total Backlog in the user site, that are yet not resolved, closed or cancelled.

> Requests

• The current total number of Service Requests from the total Backlog in the user site, that are yet not resolved, closed or cancelled.

> Cases - tbc if to split from Requests

• The current total number of cases, from the total Backlog in the user site, that are yet not resolved, closed or cancelled.

Local Average Time to Resolve a WorkOrder (days) - to adapt naming if it changed in dash > cf reco in DEMO 19.06

•  The average number of days to resolve a WorkOrder locally, in the user site, considering the last 3 months timing until Closed and Resolved tickets status.

Submitted Today in <user site>

• This shows the total number of tickets submitted today in the user site.

> Incidents 

• The current total number of incidents submitted today in the user site.

> Requests

• The current total number of Service Requests submitted today in the user site.

> Cases - tbc if to split from Requests

• The current total number of cases, from the total Backlog in the user site, that are yet not resolved, closed or cancelled.