KPI




Aurelie DA SILVA


WW Solutions:
  • Marie-Line Ardito
Regional Animator:
  • Emma Glasson (EMEA)
  • Karina Tsuji (LATAM & NAM)
  • Lilian Cheong (APAC)



General Description

Service Line tab consists of:
  • Payroll Accuracy
  • Number of Payslips
  • Payroll Costs
  • Number of HtR tickets created
Capacity in which Human Resource handles payroll without errors
  • Payrolls errors can be analyzed by Month, Region, Country and Error Cause



  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors


Request for accesses
Access form



KPI Calculation
Payrolls errors
HtR tickets created from  all the groups with the words "PAY" or "Payroll", AND  with sub process 'Error' or 'Error - Payroll Only', with a value in the field "Number of Employee"
Date: based on the period end date of the month. if empty we take the creation date
Number of Payslips
Total number of Payslips managed by NGA
1/ US = (Payslips - 1500*) X 2 + (1500* X 4)
  • *Cytec employees (1500) have 4 payslips per month
  • Others employees have 2 payslips per month

2/ Mexico = (Payslips X 4)
4 payslips per month


3/ Solvay except : US, Mexico, Canada, Uruguay, Hong Kong, Saudi Arabia, Venezuela
1 payslip per month


Payment accuracy
Number of Payrolls errors / Number of Payslips
Payslip costs
Monthly NGA Contract cost per Country and per Payslip X Total number of Payslips per country managed by NGA
Sources
Payroll errors
Big Query table from Freshdesk
Refresh frequency:
Monthly
Payslips
Manual file from Northgate
Refresh frequency
Monthly


KPIs

Calculation
Employees' Tickets created by HR Workforce FTE
Number of HtR ticktets created (FD ticket type = HtR) Big query table from Freshdesk
Employees tickets created by Workforce HR FTE is coming from 2 sources :
a/ tickets created : total number of HtR request created => source Freshdesk
b/ HR workforce FTE : Workforce FTE attached to Entity SBS OPERATIONS HR (1349) => source BW query
Employees' Tickets Created - Repartition by Level
Number and Percentage of HtR tickets created split by FD Level

Sources


HtR Tickets
Big Query table from Freshdesk
Internal Workforce FTE
QV_BW_QRY_CPHRPANHR_0001
Refresh
Monthly


Scope

  • Current year and previous year