Quality Overview


CRM Team


Diogo Paiva & Laurence De-Zeeuw


EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong



General Description

The CRM Quality dashboard is designed to make reporting on quality metrics from Salesforce.com easier and analytical in nature. The Quality section is divided into several parts:


Sources

 

CRM SalesForce
CRM Salesforce
BW
BW_QRY_DBSDSO14_0001


Specific Dimensions

See relevant section for Specific Dimensions


Scope

  • Quality data for all CRM Active GBUs related to Complaints, Customer Requests, and Sample Requests


Refresh Frequency
Daily


Exchange Rate
Sales Force: rate given by Solvay Budget Department → once year and unique rate for all the year.



Authorization & Rights
All the accesses must be validated by:
GBU CRM Champions
or
GBU Quality Manager
Click here for the Access form to get access to Analytics.
Access Rights and Dashboard Entry Points - Click here for descriptions.