Pierre Boyer
Process Manager RtR
Marie-Line Ardito
General Description
As of 13th February 2017, Salesforc
e ticketing tool was fully replaced by Freshdesk.
Due to this change, SLA -JE Posting cannot be updated until all the necessary information is available in the new tool
Sources
QV source
Refresh frequency
Specific Dimensions
Scope
Authorisations' rights : whole perimeter
Access form
