Laure Imberti
Process Expert
Miriam Luttrin
General Description
This chart displays number, quantity and value of return orders by month and zones with all kinds of return motives.
 Date Reference:
Order Creation Date
 Refresh Frequency: 
Daily

 

KPI Name
Calculation
#Return Orders
# Return Orders
Qty Return Orders (TO)
# Return Quantity
Value Return Orders
# Return Value KUSD or # Return Value KEUR
Motive
Order Motive Name:
1 Time Only To Credit /Sales Business Na
Administrative Error (Cs Origin)
Contractual Price Adjustment
Customer /Material Special Agreement
Customer Returns (Order Re)
Customer'S Error
Customer'S Production Process Stoppage
Delivery Time (Too Early/Too Late)
Faulty Packing(Dmged/Leaking Container)
Free Sample
Internal Adjust: Admin Error
Internal Adjust: Logistics Problems
Internal Adjust: Wrong Price
Internal Adjustments
Logistics Problems
Material Restrictions
Missing Product
No Motives
Off Grade Product
Product Specification/Complaint Quality
Refund
Returnable Packing
Rush - Customer Special Request
System Issues
Tax Data Issues
Weight Adjustment
Wrong Customer
Wrong Price (Commercial Origin)
Wrong Price (Customer Service Origin)
Wrong Product
Source Information:
QV Query:
NB SBS Monthly Dashboard CS Return orders CSWWPPS R001
BW Filters
INTRA ENTERPRISE FLAG = N
LEGAL COMPANY <> 7378
DISTRIBUTION CHANNEL <> 8I
DOC TYPE = KAZU/KR/RE/REB/ROB/ZDAG/ZDKA/ZKAN/ZKR/ZRAG/ZREB/ZRFR/ZROB/ZRUB/RZ
ORDER REJETION CODE = 98
OR EMPTY OR
ORDER LINE CANCELLED IN SAP NOT CONSIDERED (ORDER LINE ITEM CATEGORY CODE = ZZZZ)
Specific Dimensions
Sales Office