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General Description
SBS Driver for OtC Customers Services : Number of order lines managed by the SBS Customer Service counts the Order Lines for the whole Solvay Group and destinguishes the Order Lines which are in SBS' Customer Service perimeter : by Region (Sales Office Region) by GBU by Legal Entity by Sales Office By Ship to Country

SBS Management Comitee
CRM / BRM
GBUs Directors

All the accesses must be validated by the

SBS General Manager

Access form

Calculation

SBS Customer Service perimeter

WP1 :

In LAM, all GBUs are included except Acetow, Technology Soutions and Engineering Plastics.
For EP we include only sales office Sao Bernardo.
In EMEA, all sales offices are included except Gorzow and Riga. GBU SES is excluded.
In APAC, Sales Office Singapore included only for Coatis.
In NAM - Sales Office Princeton included; only Aroma after June 2016 & only Coatis after Oct. 2016.

PF1 :

Sales office CFRL Lyon (Emerging Biochem)
Sales office CSG Singapore (Soda Ash)
Sales office ZBR Sao Paolo (Specialty Polymers, Soda Ash, Special Chem, but only for export orders*) *export orders for Sao Paolo: all countries outside Brazil (based on Ship-to country).

Order Type included

WP1 :

FG, KB, KBB, KE, KEB, LP, NB, ORB, RCM, TA, TAM, ZAGR, VEF, VEFR, ZEXP, ZOR, UB, ZKEB, ZKBB, ZORB, LZM, RCS, ZKL, KL

PF1 :

KBN, TDN, KEN, TAS, ZTAS, ZT1N, ZTDN, ZTDL, KLN, KNN, ZKMN, ZDMN, TDXR, ZTDR, ZORB, ZITI, ZRCM, ZRCS, ZIND, ZIRS, ZVEX, ZVEY, ZSAM, ZTES, ZDON, ZRAG, ZOUT, ZT1E, ZTDE, Z1IR, ZRDC, ZKLE, Z109, ZKNE, Z1QP, ZKMS, ZDMS, Z1Q5, ZEXP, ZRPE, ZRIN, ZVXI, ZVF1, Z1Q6, ZRGI, ZTDM, Z1E3, Z1RD, ZRVO, Z104, ZRP1, Z1IX, Z105, ZRP2, Z107, ZRP3, Z108

Sources	Number of Order lines
Core query
QV query	NB RBS Monthly Dashboard CS Indicators Direct sales_??.XLS (Rhodia) QVSBS_BW_QRY_ZZVORD_0001 (Solvay)
Refresh frequency	Daily - only M-1 results

Scope
Current Year

Maryse Persehaie

WW Delivery, Process&Support Controller

Miriam Luttrin

SBS Driver for OtC Customers Services :

Number of order lines managed by the SBS Customer Service counts the Order Lines for the whole Solvay Group and destinguishes the Order Lines which are in SBS' Customer Service perimeter :

by Region (Sales Office Region)

by GBU

by Legal Entity

by Sales Office

By Ship to Country

SBS Management Comitee

CRM / BRM

GBUs Directors

All the accesses must be validated by the

SBS General Manager

Access form

SBS Customer Service perimeter

WP1 :

In LAM, all GBUs are included except Acetow, Technology Soutions and Engineering Plastics.

For EP we include only sales office Sao Bernardo.

In EMEA, all sales offices are included except Gorzow and Riga. GBU SES is excluded.

In APAC, Sales Office Singapore included only for Coatis.

In NAM - Sales Office Princeton included; only Aroma after June 2016 & only Coatis after Oct. 2016.

PF1 :

Sales office CFRL Lyon (Emerging Biochem)

Sales office CSG Singapore (Soda Ash)

Sales office ZBR Sao Paolo (Specialty Polymers, Soda Ash, Special Chem, but only for export orders) export orders for Sao Paolo: all countries outside Brazil (based on Ship-to country).

Order Type included

WP1 :

FG, KB, KBB, KE, KEB, LP, NB, ORB, RCM, TA, TAM, ZAGR, VEF, VEFR, ZEXP, ZOR, UB, ZKEB, ZKBB, ZORB, LZM, RCS, ZKL, KL

PF1 :

Core query

QV query

NB RBS Monthly Dashboard CS Indicators Direct sales_??.XLS (Rhodia)

QVSBS_BW_QRY_ZZVORD_0001 (Solvay)

Refresh frequency

Daily - only M-1 results

Current Year

Maryse Persehaie

WW Delivery, Process&Support Controller

Miriam Luttrin

SBS Driver for OtC Customers Services :

Number of order lines managed by the SBS Customer Service counts the Order Lines for the whole Solvay Group and destinguishes the Order Lines which are in SBS' Customer Service perimeter :

by Region (Sales Office Region)

by GBU

by Legal Entity

by Sales Office

By Ship to Country

SBS Management Comitee

CRM / BRM

GBUs Directors

All the accesses must be validated by the

SBS General Manager

Access form

SBS Customer Service perimeter

WP1 :

In LAM, all GBUs are included except Acetow, Technology Soutions and Engineering Plastics.

For EP we include only sales office Sao Bernardo.

In EMEA, all sales offices are included except Gorzow and Riga. GBU SES is excluded.

In APAC, Sales Office Singapore included only for Coatis.

In NAM - Sales Office Princeton included; only Aroma after June 2016 & only Coatis after Oct. 2016.

PF1 :

Sales office CFRL Lyon (Emerging Biochem)

Sales office CSG Singapore (Soda Ash)

Sales office ZBR Sao Paolo (Specialty Polymers, Soda Ash, Special Chem, but only for export orders*) *export orders for Sao Paolo: all countries outside Brazil (based on Ship-to country).

Order Type included

WP1 :

FG, KB, KBB, KE, KEB, LP, NB, ORB, RCM, TA, TAM, ZAGR, VEF, VEFR, ZEXP, ZOR, UB, ZKEB, ZKBB, ZORB, LZM, RCS, ZKL, KL

PF1 :

Core query

QV query

NB RBS Monthly Dashboard CS Indicators Direct sales_??.XLS (Rhodia)

QVSBS_BW_QRY_ZZVORD_0001 (Solvay)

Refresh frequency

Daily - only M-1 results

Current Year

Sales office ZBR Sao Paolo (Specialty Polymers, Soda Ash, Special Chem, but only for export orders) export orders for Sao Paolo: all countries outside Brazil (based on Ship-to country).