CRM Team


Diogo Paive & Laurence De-Zeeuw


EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong



General Description - Cost Impact

This KPI shows all cost impact information originated by a complaint.
Details can be analyzed by:
  • Ship-to
  • Resolution Site
  • GBU
  • Year
  • Month
  • Complaint ID
Date Reference: Complaint Creation Date
 Money exchange free icon Currency Rate: Anual
 *The rate is provided by Solvay Budget Department once year (unique rate for all the year)


KPI 
Disputed Quantity
Amount of product subject  to the complaint of the customer
Document Quantity
Amount of product delivered  to the customer
% Disputed
------Disputed Quantity
= ------------------------------- X 100
-----Document Quantity
Credit Note
Credit Note value
Compensation
Any financial benefit awarded to a Customer as a recompense for the occurrence of a complaint
Other Costs
Other costs
Overall Costs
= Credit Note + Compensation + Other Costs


Sources

 

CRM Salesforce
CRM Salesforce
BW
BW_QRY_DBSDSO14_0001