CRM Team


Diogo Paive & Laurence De-Zeeuw


EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong



General Description - Complaints Report

The Complaints Report allows you to build your own pivot table based on the available Dimensions and Indicators from their respective menus. As long as you make at least one selection from each section, a pivot table will appear based on those selections. See the Sales Performance Report section for more details on using a Report Tab.




Sources

 

CRM Salesforce
CRM Salesforce
BW
BW_QRY_DBSDSO14_0001


Specific Dimensions

Specific Indicators
Complaint ID
Complaint ID + SF LINK
Order
Delivery
Year
Month
Received Month
GBU
Group of Activity
Sub Activity
BU
Solvay Company
Internal Complaint
Account Type
Customer Classification
Ship to Region
Ship to Country
Ship to Corp Group
Ship To
Sold To
Resolution Site Zone
Resolution Site Country
Resolution Site
Carrier Partner
GBU Prod. Family
Product Hierarchy
Prdt. Level 3
Product
Material
Department
Account Owner
Created By
Case Owner
Team Member Role
Team Member
Status
Severity
Motive
Submotive
HSE Flag
Customer Satisfaction
Root Cause
Description
Investigation
Final Communication Sent
Status Dates
Justified
# of Complaints
# of Orderlines
# of Deliveries
Commitment Leadtimes
Individual Leadtimes
Cost Impact



TIP: Hold your CTRL key to make multiple selections from any menu in Analytics.