Jose-Pablo Leyva


Miriam Luttrin



General Description

OTIF-Customer (Delivered) : (On Time In Full) 

This KPI measures our capacity to deliver our customers at destination at the right time, with the right quantity. It evaluates Customer satisfaction.

The result of this KPI can be both related to internal and external factors.

KPI:

OTIF Customer - Requested , 1st Confirmed  &  Last Confirmed

Granularity: 

Order Lines

Classification:

  • OTIF / NOT ON TIME /NOT IN FULL / NOT ON TIME & NOT IN FULL
  • NOT ON TIME by 4 classes of delay

Peremeter:

Included in calculation

Excluded from calculation

  • Outbound deliveries to Customers. This includes :

-       Deliveries to final customer

-       Customer Pick-up

-       Deliveries to warehouses / storages as long as the inventory belongs to the customer

  • Inter-GBU flows
  • Swap
  • Intra-GBU flows

-    Advanced Storage

  • Samples
  • Return flows
  • Toll
  • Pipe delive

Formula:

Solvay performance

Reference

Comments

Respect of Customer requirements

Last Requested (by customer) Delivery Date & Quantity

OTIF ‘Requested’ (Gross OTIF-C)

Respect of our  first commitments

1st Confirmed (by Solvay)

Delivery Date & Quantity

OTIF ‘1st Confirmed’ (Net OTIF-C)

Respect of our last commitments

Last Confirmed (by Solvay) Delivery date & Quantity

OTIF-C ‘Last Confirmed’




  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers


All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.