Laurence De-Zeeuw
Miriam Luttrin

General Description - Complaints Report

The Complaints Report allows you to build your own pivot table based on the available Dimensions a d Indicators from their respective menus. As long as you make at least one selection from each section, a pivot table will appear based on those selections. See the Sales Performance Report section for more details on using a Report Tab.




Sources

 

Salesforce.com
Salesforce.com Quality

Specific Dimensions

Specific Indicators

Complaint ID

Complaint ID + SF LINK

Order

Delivery

Year

Month

Received Month

GBU

Group of Activity

Sub Activity

BU

Solvay Company

Internal Complaint

Account Type

Customer Classification

Ship to Region

Ship to Country

Ship to Corp Group

Ship To

Sold To

Resolution Site Zone

Resolution Site Country

Resolution Site

Carrier Partner

GBU Prod. Family

Product Hierarchy

Prdt. Level 3

Product

Material

Department

Account Owner

Created By

Case Owner

Team Member Role

Team Member

Status

Severity

Motive

Submotive

HSE Flag

Customer Satisfaction

Root Cause

Description

Investigation

Final Communication Sent

Status Dates

Justified

# of Complaints

# of Orderlines

# of Deliveries

Commitment Leadtimes

Individual Leadtimes

Cost Impact

 

 

TIP: Hold your CTRL key to make multiple selections from any menu in Analytics.