Laurence De-Zeeuw
Miriam Luttrin

General Description - Cost Impact

This KPI shows all cost impact information originated by a complaint.
Details can be analyzed by:
  • Ship-to
  • Resolution Site
  • GBU
  • Year
  • Month
  • Complaint ID
Date Reference: Complaint Creation Date

 

 Money exchange free icon Currency Rate: Anual
*The rate is provided by Solvay Budget Department once year (unique rate for all the year)
KPI 
Disputed Quantity
Amount of product subject  to the complaint of the customer
Document Quantity
Amount of product delivered  to the customer
% Disputed
------Disputed Quantity
= ------------------------------- X 100
-----Document Quantity
Credit Note
Credit Note value
Compensation
Any financial benefit awarded to a Customer as a recompense for the occurrence of a complaint
Other Costs
Other costs
Overall Costs
= Credit Note + Compensation + Other Costs

Sources

 

Salesforce.com
Salesforce.com Quality

  • Date Reference: Complaint Creation Date