Please read our disclamer about data accuracy (for 2016 data or time-related KPIs), by using this link.

Christophe Pariset - IS Applications Support
Jordi Pujol - Processes Support
Dominique Clerbois - Feedback
David Tonda - IS
Stéphane Bourgeaud-Lignot - D&PS

General Description

This page is based ....
  • IS
  • CRM / BRM
  • Process Managers
To get an access to the SBS Support dashboard, please fill-in the access form.  
You can see the "data calculation & filters" table by following this link (Google Spreadsheet).

Sources

Freshdesk

Refresh frequency
Daily

Specific Dimensions

  • Priority
  • Process
  • Sub Process
  • Category
  • Team (mapping on Process groups) : last team assigned to the ticket
  • Level
  • Group
  • Source
  • Historical Team
  • Historical Level
  • Historical Group

Scope

  • Current year
  • Y-1