Laurence De-Zeeuw |
Miriam Luttrin |
General Description - Complaints Report |
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| The Complaints Report |
Sources |
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Salesforce.com | Salesforce.com Quality |
Specific Dimensions | Specific Indicators |
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Complaint ID Complaint ID + SF LINK Order Delivery Year Month Received Month GBU Group of Activity Sub Activity BU Solvay Company Internal Complaint Account Type Customer Classification Ship to Region Ship to Country Ship to Corp Group Ship To Sold To Resolution Site Zone Resolution Site Country Resolution Site Carrier Partner GBU Prod. Family Product Hierarchy Prdt. Level 3 Product Material Department Account Owner Created By Case Owner Team Member Role Team Member Status Severity Motive Submotive HSE Flag Customer Satisfaction Root Cause Description Investigation Final Communication Sent Status Dates Justified | # of Complaints # of Orderlines # of Deliveries Commitment Leadtimes Individual Leadtimes Cost Impact |
Authorization & Rights All the accesses must be validated by: GBU CRM Champions or GBU Quality Manager Click here for the Access form to get access to Analytics. Access Rights and Dashboard Entry Points - Click here for descriptions. |