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See details on each Tab

General Description

The Macro KPIs dashboard contains key indicators to measures the global performance of SBS.
    • Improve SBS processes in terms of quality , services offer, and cost
    • Offer detailed KPIs mapped to business cycle
    • Reference indicators with WW scope
  • SBS Management Comitee
  • CRM / BRM
  • GBUs Directors
All the accesses must be validated by the
SBS General Manager
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Tabs

60 KPIs

SBS Global KPI

  • Customer Satisfaction & Business Continuity
  • Support Solvay Growth & Transformation
  • Process Effectiveness & Compliance
  • Cost Competitiveness & Value Creation
  • Talent & Organization Adaptation
  • New Services & Technologie

Customer Satisfaction & Business Continuity

Support Solvay Growth & Transformation

  • Project related to MAGD Activities
  • TSA Management

Process Effectiveness & Compliance

  • RtR D4 Closure
  • RtR Used CC
  • RtR Number of Legal Entities
  • OtC Overdue & DSO
  • OtC Invoicing Accuracy
  • PtP Payment on Time
  • PtP Delivery on Time
  • PtP Pareto Suppliers
  • PtP Days Payables Oustanding
  • HtR Customer Requests
  • HtR Service Center Performance
  • HtR HC Report
  • IS % SLA Achieved
  • Risk & Compliance
  • PMO Project Management
  • Integrated Vision of Change
  • SBS Audit Findings
  • Quality Management System Certification

Cost Competitiveness & Value Creation

  • SBS Cost
  • SBS Cost by End to End Process
  • SBS Service Pricing
  • SBS T&E vs Budget
  • SBS Cost vs Total Function Cost
  • HtR Cost Payslip
  • RtR + GAR Cost
  • Vendor Management Key Suppliers
Talent & Organization Adaptation
  • HSE Occupational Accidents
  • Training Hours / Costs
  • FTE vs SBS Project Target
  • Employee Turnover
General Dimensions
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Period of Analysis
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Currencies
  • EUR