Pierre Boyer
Process Manager RtR
Marie-Line Ardito

General Description

The Macro KPIs dashboard contains key indicators to measures the global performance of SBS.
    • Improve SBS processes in terms of quality , services offer, and cost
    • Offer detailed KPIs mapped to business cycle
    • Reference indicators with WW scope
  • SBS Management Comitee
  • CRM / BRM
  • GBUs Directors
All the accesses must be validated by the
SBS General Manager
Access form   
Tabs

60 KPIs

SBS Global KPI

  • Customer Satisfaction & Business Continuity
  • Support Solvay Growth & Transformation
  • Process Effectiveness & Compliance
  • Cost Competitiveness & Value Creation
  • Talent & Organization Adaptation
  • New Services & Technologie

Customer Satisfaction & Business Continuity

  • GBU & Function Satisfaction Index
  • Complaint Quality
  • Project Stakeholder Satisfaction
  • Business Issue

Support Solvay Growth & Transformation

  • Project related to MAGD Activities
  • TSA Management

Process Effectiveness & Compliance

  • RtR D4 Closure
  • RtR Used CC
  • RtR Number of Legal Entities
  • OtC Overdue & DSO
  • OtC Invoicing Accuracy
  • PtP Payment on Time
  • PtP Delivery on Time
  • PtP Pareto Suppliers
  • PtP Days Payables Oustanding
  • HtR Customer Requests
  • HtR Service Center Performance
  • HtR HC Report
  • IS % SLA Achieved
  • Risk & Compliance
  • PMO Project Management
  • Integrated Vision of Change
  • SBS Audit Findings
  • Quality Management System Certification

Cost Competitiveness & Value Creation

  • SBS Cost
  • SBS Cost by End to End Process
  • SBS Service Pricing
  • SBS T&E vs Budget
  • SBS Cost vs Total Function Cost
  • HtR Cost Payslip
  • RtR + GAR Cost
  • Vendor Management Key Suppliers
Talent & Organization Adaptation
  • HSE Occupational Accidents
  • Training Hours / Costs
  • FTE vs SBS Project Target
  • Employee Turnover
General Dimensions
  • Zone (of the Legal Entity)
  • Country (of the Legal Entity)
  • Legal Entities (Legal entity/company code where the amounts are posted)
  • GBU/BU
    • Entity
    • GBU
    • BU
      The GBU and BU dimensions are defined based on the hierarchy  (KCH6N) of the profit center attached to the responsible cost center.

  • Plant (Responsible plant):
    For the production related costs, this corresponds to the plant (physical site) where the cost was posted.
    Eg: 7822 - Belle Etolie
    For the non-production related costs (SG&A, Admin...) the plant corresponds to the GBU which supports the cost. Each GBU will have its own code.
    Eg: RE00 for Rare Earth, CS00 for Novecare
    The plant is determined by the "Department" field of the Profit Center (KE53) linked to the Cost Center.
    Eg:  In KS03, check the profit center of the cost center (as shown below image)


    Then in KE53, check the "Department" field (shown as below)


  • Person Responsible refers to the Person who is responsible for the cost center.
  • Function Costs only available with a CBS Function authorization
  • Production Costs only available with a GBU authorization
  • All Costs (combination of Function, Production and non Production Costs)
  • Cost Center hierarchy
    • 1 - Organisation
    • 2 - Function
    • 3 - Sub-Function Group
    • 4 - Sub-Function Code Label
The cost center itself can be displayed via the "Code Label". 
The "1 - Organisation" to "4 - Sub-Function" dimensions are grouping of cost centers derived from "ZCBS" Cost Center Hierarchy:

 

  • Cost Element hierarchy
    • Fixed Cost Grp 1
    • Fixed Cost Grp 2
    • Fixed Cost Grp 3
    • Fixed Cost Grp 4
The "Fixed Cost Grp 1" to "Fixed Cost Grp 4" dimensions are groupings of cost elements derived from the "ZRCS-FC" Cost Element hierarchy:


Period of Analysis
  • Year - 2
  • Year - 1
  • Current Year
  • Quarter
  • Month
Year, Quarter, Month Year and Month are based on the Fiscal Period.
Currencies
  • ARS, BGN, BRL, CAD, CHF, CNY, EGP, EUR, GBP, HKD, INR, JPY, KRW, MXN, NZD, PLN, RUB, SAR, SGD, THB, TRY, USD, VEF
All amounts are copied from the ERP to the dashboard in local currency and then a currency conversion is then applied to allow conversion to any currency.
EXCHANGE RATE : CAR3 (Cumulated Monthly Mean)
By default the dashboard shows all amounts in EUR but it can be changed by selecting a different currency on the right menu according to user's preference.
  • The conversion from local currency to any other currencies is done as follow:
    Rate used is the Accumulated Average Monthly rate ("C" rate from PI1 SAP)
    The rate of the LAST month of the selected interval is applied to the whole period.
    • Eg: If you select 02.2014 to 06.2014, the complete value will be converted using the rate of 06.2014.
Important clarification: The exchange rate used for a given month can change depending on the whole period you have selected!
    • Eg: The exchange rate used for the January 2014 costs will be different if you have select only January 2014 or all 2014. In the first case the conversion will be using rate at January 2014 while the latter, the conversion will use the rate of December 2014.
Note: Some graphics include a "FX effect" element. See the graph paragraph for explanations. There is a table which shows the rates used each month including historical rates (according to selection of period).
Displaying the used rates - The rates used can be displayed by double clicking on the following icon:

After which a table containing the exchange rates used for the month of the different foreign currencies available: