Davide Del Canale - Number of HtR Tickets Created





General Description

Service Line tab consists of:
  • Payroll Accuracy
  • Number of Payslips
  • Payroll Costs
  • Number of HtR tickets created
Capacity in which Human Resource handles payroll without errors
  • Payrolls errors can be analyzed by Month, Region, Country and Error Cause



  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors


All the accesses must be validated by the
SBS General Manager
Access form



KPI Calculation
Payrolls errors
Number of HtR tickets created with a subprocess = Error
Payment accuracy
Number of Payrolls errors / Number of Payslips
Number of Payslips
Total number of Payslips managed by NGA
Payroll costs / payslip
Monthly Costs vs Total number of Payslips managed by NGA
Employees' Tickets Created Per HR FTE
Number of HtR ticktets created
Employees' Tickets Created - Service Center Repartition
Number and Percentage of HtR ticktets created in each service center


Sources

Payrolls error

Core query:
Freshdesk
QV query:
Manual file - extraction from Freshdesk tickets
Refresh frequency:
Monthly
Sources

HtR Tickets Created

Core query:
Freshdesk
Refresh frequency:
Daily
SourcesPayslip Cost
Core query
Northgate
QV query
Manual file from Northgate
Refresh frequency
Quarterly


Scope

  • Current year and previous year