Davide Del Canale


Head of Decision & Piloting Solutions:
  • Sophie Maillet
Regional Animator:
  • Stephane Bourgeaud-Lignot (EMEA)
  • Karina Tsuji (LATAM & NAM)
  • Lilian Cheong (APAC)



General Description

Service Line tab consists of:
  • Payroll Accuracy
  • Number of Payslips
  • Payroll Costs
  • Number of HtR tickets created
Capacity in which Human Resource handles payroll without errors
  • Payrolls errors can be analyzed by Month, Region, Country and Error Cause



  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors


Request for accesses
Access form



KPI Calculation
Payrolls errors
HtR tickets created from  all the groups with the words "PAY" or "Payroll", AND  with subprocess 'Error' or 'Error - Payroll Only', with a value in the field "Number of EE"

Date: based on the period end date of the month. if empty we take the creation date

Payment accuracy
Number of Payrolls errors / Number of Payslips
Number of Payslips
Total number of Payslips managed by NGA
Payroll costs / payslip
Monthly Costs vs Total number of Payslips managed by NGA
Employees' Tickets Created Per HR FTE
Number of HtR ticktets created
Employees' Tickets Created - Service Center Repartition
Number and Percentage of HtR ticktets created in each service center


Sources

Payrolls error

Core query:
Freshdesk
QV query:
Big Query extraction from Freshdesk tickets
Refresh frequency:
daily
Sources

HtR Tickets Created

Core query:
Freshdesk
Refresh frequency:
Daily
SourcesPayslip Cost
Core query
Northgate
QV query
Manual file from Northgate
Refresh frequency
Quarterly


Scope

  • Current year and previous year