Benoit Soulie
Head of WW Process Performance
Miriam Luttrin

General Description

Key Business Issues expressed by GBUs and Functions during different events (Quarterly Customer Dashboards, One-to-one meetings, SBS GBU Steercos, etc.). The objective is to register, follow-up closely and monitor all key issues reported by stakeholders to define and implement action plans and improve the services delivered by SBS.


  • Number of Business Issue created, closed pending on the selected period
  • Average time to close a Business Issue (calendar days)
  • Number of Business Issues by Action Type on the selected period
  • Trend of Business Issues by Month with a split by Status
  • Number of Business Issues ranked by GBU/function, by Process or by Type
  • Number of Business Issues by Zone or by Event Group on the Selected period
  • Details of Pending Business Issues with the Reference, the aging, the status, the priority...The list of Closed Business Issue with the same details is available by clicking on "Closed"
  • SBS Management Comitee
  • CRM / BRM
  • GBUs Directors
All the accesses must be validated by the
SBS General Manager
Access form

Sources

Project Stakeholder Satisfaction

QV query
Manual file - Google File - "SD&Business Relations Issues and Action Follow-Up
Refresh frequency
Monthly (1rst day for M-1 data)

Specific Dimensions

  • Region
  • GBU & Function
  • Process

Scope

  • Current year
  • Y-1