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General Description

To start off, this an overview page of the main KPIs of each service lines. There are 2 sections in this page:
  • Trends
  • Strategic Comments


Main KPIs in Trends
  • Customer Satisfaction Score
  • Ongoing Projects
  • Customer Overdue
  • D4 Closure Compliance
  • D4 Closure Package Reopening
  • Supplier Payment On Time
  • Employee Payroll Accuracy
  • FreshDesk Tickets Closed
  • Remedy Tickets Closed


Strategic Comments
  • Comments updated in each quarter according to each service


Currencies
  • EUR and USD only
  • Conversion rate : End of month 



  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors
  • GBUs Functions
  • GBUs Controllers


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