Devide delCanale


Head of Decision & Piloting Solutions:
  • Sophie Maillet
Regional Animator:
  • Stephane Bourgeaud-Lignot (EMEA)
  • Karina Tsuji (LATAM & NAM)
  • Lilian Cheong (APAC)



General Description

Service Line tab consists of:
  • Payroll Accuracy
  • Number of Payslips
  • Payroll Costs
  • Number of HtR tickets created
Capacity in which Human Resource handles payroll without errors
  • Payrolls errors can be analyzed by Month, Region, Country and Error Cause



  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors


Request for accesses
Access form



KPI Calculation
Payrolls errors
HtR tickets created from  all the groups with the words "PAY" or "Payroll", AND  with sub process 'Error' or 'Error - Payroll Only', with a value in the field "Number of Employee"
Date: based on the period end date of the month. if empty we take the creation date
Payment accuracy
Number of Payrolls errors / Number of Payslips
Number of Payslips
Total number of Payslips managed by NGA
US = (Payslips - 1500*) X 2 + (1500* X 4)
  • Cytec employees (1500) have 4 payslips per month
  • Others employees have 2 payslips per month
Mexico = (Payslips X 4)
4 payslips per month
<> Canada, Uruguay, Hong Kong, Saudi Arabia, Venezuela
Payroll costs / payslip
Monthly Costs vs Total number of Payslips managed by NGA
Employees' Tickets Created Per HR FTE
Number of HtR ticktets created (FD ticket type = HtR)
Employees' Tickets Created - Service Center Repartition
Number and Percentage of HtR ticktets created in each service center
Service center : based on the FD country (requestor)


Sources

Payrolls error

Core query:
Freshdesk
QV query:
Big Query extraction from Freshdesk tickets
Refresh frequency:
Daily
Sources

HtR Tickets Created

Core query:
Freshdesk
Refresh frequency:
Daily
SourcesPayslip Cost
Core query
Northgate
QV query
Manual file from Northgate
Refresh frequency
Monthly


Scope

  • Current year and previous year