View Source

General Description
The CRM Quality dashboard is designed to make reporting on quality metrics from Salesforce.com easier and analytical in nature. The Quality section is divided into several parts: Complaints Customer Requests Sample Requests

Sources
Salesforce.com	Salesforce.com Quality

Specific Dimensions
See relevant section for Specific Dimensions

Scope
Quality data for all CRM Active GBUs related to Complaints, Customer Requests, and Sample Requests

Refresh Frequency
Daily

Exchange Rate
Sales Force: rate given by Solvay Budget Department → once year and unique rate for all the year.

Authorization & Rights

All the accesses must be validated by:

GBU CRM Champions

or

GBU Quality Manager

Click here for the Access form to get access to Analytics.

Access Rights and Dashboard Entry Points - Click here for descriptions.