Nolwenn Lucas
WW IT Controller
Marie-Line Ardito

General Description

2 indicators to measure :
the number of order lines managed by the SBS Customer Service
the number of active customers dealt by the Credit Management
  • SBS Management Comitee
  • CRM / BRM
  • GBUs Directors
All the accesses must be validated by the
SBS General Manager
Access form
Calculation 
Number of PF1 Users
Number of logins with an access to the PF1 ERP.
Inactive users (3 months without an activity) are not taken into account.
Number of WP1 Users
Number of logins with an access to the WP1 ERP.
Inactive users (3 months without an activity) are not taken into account.

Sources

Project Stakeholder Satisfaction

Core query
SAP - SUIM transaction
QV query
Manual file updated by the WW IT Controling team
Refresh frequency
Quarterly

Scope

  • Picture of the end of month situation