Below a summary of Accuracy and confidence of each kind of indicator. Please refer to the footnote when needed.

+++ : High Accuracy // ++ : As good as possible // + : Globally good, need to read the advices // - : Issues on these indicators

1 : For some GBUs, we can face some inaccuracies on ICM, specially when the sales are done through selling companies (Company 0001, 0005, ...)

2 : Volumes are depending on the VKG conversion in SAP. We know that some volumes can't be converted in KG (Services, Energy, other kind of products ...), therefore we face very minor inaccuracy

3 : For CM, the volume is a big challenge. From 40+ units (sq. meters, liters, cubic feet, units, ...) they need to maintain the conversion in VKG in SAP, which seems not to be accurate as of now.

4 : We take the forecasts from a SpP Specific Qlikview server in the US where a supply chain dashboard has been developed a few yers ago. It seems that we have some conversion issues as of now (currently being investigated by the GBU).

5 : OG GBU historical data has been "reshaped" excluding the carved-out activities from the former GBUs to virtually recreate the historical BW data (sales, orderlines, ...) for OG. The opportunities and complaints are still on the former GBUs (mostly TS and CS) since OG didn't roll out under SFDC yet. Therefore TS and CS have extra opportunities and complaints. On the other side, OG orderlines are already excluded from TS and CS to be attached to the newly created GBU : therefore the CCR is wrong for the 3 GBUs until Complaints are assigned to Oil & Gas

6 : Opportunities for CM should be available in March 22. Complaints will be handled in CM's historical tool for now. Therefore they are not integrated in the dashboard for now.

7 : Overdue and DSO is neither based on Sold-To nor Ship-To KA but on Payer dimension. In this dashboard, we linked the Overdue and DSO based on Corporate Sold-To Group code = Corporate Payer group code. First of all, we know that it is not 100% accurate. Then the Corporate Payer Group is only available for the top customers. Therefore we may face discrepancies in some cases (shared payment services, factoring, ... ). In case a Corporate Payer group needs to be updated / created, please contact SBS CCT teams.

8 : We would like to emphasize that we have a very few answers to the NPS survey as of now, which lower its accuracy. In addition to that, the NPS is not linked to a given GBU, therefore only users with an access to all GBUs will be able to see the NPS.