Currently under construction – set to launch in September!

Objective target 

The goal is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Scope focus 

It covers the entire incident lifecycle—from detection to resolution validation—engaging all relevant stakeholders, including users, suppliers, IT, and GBS.

Main activities checklist 

Main Actors roles 


Useful contacts contacts 

open mailbox with raised flag Excellence Lead: Matthias Sielaff - matthias.sielaff@syensqo.com

open mailbox with raised flag Incident Manager

open mailbox with raised flag Incident process Leader : Coralie Chaudier - coralie.chaudier-ext@syensqo.com



Need more info information 

Red Arrow Click here for details on the process

Red Arrow Click here for useful cards 

Red Arrow Click here for FAQ 

task SO heads up! You have some work to complete! 

  • Complete the "Organization" section of the Runbook to define the escalation matrix - 04/04/2025

Progress will be tracked using an Excel file