Currently under construction – set to launch in September!

Objective target 

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors (with sometimes a removal)

Scope focus 

It covers the entire problem lifecycle—from qualification to resolution and closure—ensuring continuous service improvement and engaging all relevant stakeholders, including users, suppliers, IT, and GBS.

Main activities checklist 

Main roles & responsibilities roles 

Useful contacts contacts 

open mailbox with raised flag Excellence Lead: Matthias Sielaff

open mailbox with raised flag Incident Manager

open mailbox with raised flag Problem Process Leader: Coralie Chaudier - coralie.chaudier-ext@syensqo.com

Need more info information 

Red Arrow Click here for details on the process

Red Arrow Click here for useful cards 

Red Arrow Click here for FAQ