Who creates the HLD/LLD documents?
Service Owners (SO) create them, reflecting current configurations. Missing info is flagged in the runbook and escalated if needed.

What is the Delivery Manager’s (DM) role?
DMs support SOs and track dashboard completion.

Who fills the Runbook template?
Service Owners, with help from DMs & Project Managers.

Who handles ITSM integration?
SOs update SP13 (Syensqo ITSM) and SP30 (Solvay Interim Support). Contacts:

• SP13: Angélique Valvandrin / Guy Kmeid
• SP30: Ismail Kamali / Marjanne Mabialah