Objective  

The Continual Service Improvement (CSI) process provides a structured and strategic approach to improving services and processes across Syensqo. 

Scope  

The CSI practices apply to all IT domains and platforms under the Syensqo IT governance and GBS

Main activities  

Main roles & responsibilities  

Dashboarding as a means for CSI  

Dashboarding consists of collecting, visualizing, and reporting KPIs to support monitoring, decision-making, and continual improvements

Useful contacts  

CSI process leader : To be completed by the new team

Need more info  

 Click here for details on the process

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