Currently under construction – set to launch in September!

Objective  

The Continual Service Improvement (CSI) process provides a structured and strategic approach to improving services and processes across Syensqo. 

Scope  

The CSI practices apply to all IT domains and platforms under the Syensqo IT governance and GBS

Main activities  

Dashboarding as a means for CSI  

Dashboarding consists of collecting, visualizing, and reporting KPIs to support monitoring, decision-making, and continual improvements